Cancellation & Refund Policy

Astrosetu aims to offer a fair and transparent refund and cancellation policy for all users.

Policy Overview

These terms and conditions outline the protocols for cancellations and refunds while using our website www.astrosetu.in and our services. Our website provides various types of astrological content, reports, and consultations categorized into Free and Paid services.

Cancellation Policy

Orders can be canceled anytime before processing begins

In unforeseen circumstances, Astrosetu reserves the right to cancel orders

Users will be notified of any cancellations and receive full refunds

First-time users get free 5-minute chat or call consultation

Eligible Refund Scenarios

Network Connectivity Issues

Technical problems preventing proper service delivery

Unresponsive or Delayed Consultations

When astrologers fail to respond or provide timely service

Language or Communication Barriers

When language differences prevent effective consultation

Improper or Incomplete Services

When services are not delivered as promised

Ineligible Refund Scenarios

Product Delivery Initiated

Once physical product delivery process has begun

User-End Technical Issues

Problems caused by user's device or internet connection

Prediction Dissatisfaction

Subjective dissatisfaction with astrological predictions or outcomes

Connected Services

Calls or chats that have been successfully connected and delivered

Refund Processing Time

Refund requests are processed within 7-10 business days from the date of approval.

Note: Refunds for connected services such as calls or chats are only applicable under exceptional circumstances (e.g., technical issues or language problems).

Payment Guidelines

Users must provide genuine and accurate bank details

Payments via debit/credit cards or online banking are accepted

Users must have sufficient balance and ownership of payment method

Astrosetu may access user accounts to provide better services

Products are delivered only within India

Product Delivery Policy

Delivery Coverage

Products are delivered only within India

User Responsibility

Users must provide accurate delivery details

Limitations

Astrosetu is not liable for delays or damages during transit

Call Services Policy

Call Agreement

"Call to astrologer" services require users to agree to receive calls on provided mobile numbers

Free Trial

First-time registered users get a free 5-minute chat or call

Medical Disclaimer

Note: Consult a doctor for medical advice

Prohibited Content Guidelines

The following content is strictly prohibited on our platform:

Content exploiting or abusing minors

Adult content, violence, self-harm, and hateful content

Content promoting weapons, illegal substances, or harmful activities

Black magic, witchcraft, and similar harmful practices

False, misleading, or offensive content

Legal and Ethical Rules

Service Limitations

• Services are provided "as is" without warranties
• Astrological predictions may vary based on professional expertise
• Website is not liable for errors, delays, or omissions
• Services are for entertainment purposes only

Legal Compliance

• Disputes resolved under Arbitration and Conciliation Act, 1996
• New Delhi Courts have jurisdiction
• Terms governed by Indian law
• Written consent required for term exemptions

Crisis Support

The website is not a crisis helpline. Seek professional help in emergencies.

Astrologer Independence

Astrologers are verified but not employees of Astrosetu. The website does not guarantee their advice.

Need Help?

For questions about cancellations and refunds, contact our support team:

Customer Support

astrosetuapp@gmail.com

We strive to resolve all refund requests fairly and transparently.